Support
Find the right path, then reach the right person.
Start with a short guide for a known task. If the issue is specific to your workspace, support is one click away with the context needed to help.
Start with a guide
Imports, ledger review, coverage, access, and monthly workflow all have a clear first path.
Browse the help centre Report a product issue
When signed in, use the bug-report control in the top bar. It includes useful browser and route context.
Open Ratio Contact support
For product help, access questions, or an unsupported import format.
Tell us the workflow you were trying to complete, what happened, and any sanitized provider or export details. Do not email financial statements or sensitive account information.
Email supportA clear issue is easier to resolve.
Use the in-product report for a technical problem. For guidance or access questions, include the relevant Space or workflow without sharing sensitive financial data.