Help centre
Resolve an import issue
Work through validation, account-type, and duplicate warnings without compromising your financial record.
Fix an import problem
For anyone who sees a validation or duplicate warning.
Resolve import issues safely
- Confirm that the selected Space and destination account match the statement.
- Read the validation message and correct the source file or destination choice before confirming.
- Treat duplicate warnings as a cue to inspect the earlier import rather than importing the same statement again.
- If the provider is unsupported, contact support with the provider name and a sanitized description of the export format.
When to ask for help
Ratio intentionally shows validation and duplicate signals before data lands in the ledger. The safest outcome is a clean retry, not a forced import.
Put this into practice
Open the relevant Ratio workflow when you are ready.